FAQs

📌 FAQ – LuxeLane

❓When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

❓How Long Does Shipping Take?

Shipping times vary, as we ship worldwide from multiple fulfillment centers depending on your location.
The average delivery time is 7–20 working days.
Tracking numbers are updated 3–7 days after your order has been shipped.
For full details, please see our Shipping Policy.

❓How Do I Cancel My Order?

We can cancel orders within 12 hours of being placed.
After this window, the order is likely already being prepared or shipped and can no longer be canceled.
We understand this can be frustrating and appreciate your understanding as we strive to ship quickly.

❓What Is Your Return Policy?

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Do not return your item until our support team has reviewed your case and provided return instructions.

  • Return shipping costs are the customer's responsibility

  • Original shipping charges are non-refundable

  • We reserve the right to decline return requests that do not meet policy requirements

⚠ Note: Cosmetics, lingerie, underwear, and shapewear are final sale for hygiene reasons.

❓What Payment Methods Do You Accept?

We accept the following secure payment methods:

  • PayPal

  • Klarna 

  • Credit Cards (Visa, MasterCard, American Express, Discover)

  • Debit Cards

  • E-Check (via your bank account)