Return & Exchange Policy

LUXE LANE — RETURNS & EXCHANGES POLICY
At Luxe Lane, we are committed to delivering a luxury experience at every step — from design to delivery. If something isn’t quite right, we offer a flexible return and exchange policy designed to ensure your satisfaction, while upholding our commitment to garment quality and responsible shopping.

RETURNS
We accept returns on all eligible items within 14 days of the date you receive your order. To be eligible, items must meet the following criteria:

Unworn and unwashed

In original condition with all tags, ribbons, and hygiene seals intact

Returned within 14 days of receipt

Please note:

Return shipping costs are the responsibility of the customer

Any item returned without tags, worn, damaged, or outside the return window will not be accepted

Returns must be sent using a tracked and signed-for service to ensure safe delivery

All return instructions are enclosed with your order. If you’ve misplaced your return sheet, email us at luxelane.help.uk@gmail.com and we’ll gladly assist you.

Once your return is received and approved, your refund will be processed within 2–3 business days to the original payment method. Please allow up to 10 working days for your bank or card provider to reflect the transaction, depending on their internal processing times.

Important:

We do not take responsibility for any parcels lost in transit

EXCHANGES
If you need a different size or wish to exchange your item, we offer free exchanges on full-priced items. To qualify:

The original item must meet our return conditions (unworn, tagged, within 14 days)

Exchanges must be requested via your return sheet or by contacting us at luxelane.help.uk@gmail.com

You may exchange your item up to two times, subject to stock availability

Exchanges are typically processed within 2–3 working days after your return is received. If the replacement item is more expensive, you may be asked to pay the difference via gift card or invoice. If it is less expensive, the difference will be refunded to your original payment method or credited as store credit — whichever you prefer.

LATE RETURNS
We are unable to accept returns or exchanges beyond 14 days from the date of delivery. Items returned outside this window may be returned to sender at your expense.

HOW TO RETURN
We strongly recommend using your local post office with a tracked, signed-for delivery service. You may return your order using any trusted courier, including DHL or TNT. Please ensure the service provides tracking and proof of delivery.

Keep your tracking number and receipt until your return is confirmed.

NEED HELP?
Our customer care team is here to help.
📧 Email: luxelane.help.uk@gmail.com
We typically respond within 24 hours.

This policy helps us maintain the high standards of quality, fit, and service that Luxe Lane is known for. Thank you for supporting responsible fashion.